Cancellation Policy

Download Cancellation Policy PDF

For you to have a successful event with Brick Labs, please read and acknowledge our cancellation and insurance policies below:

Cancellation Policy:

  • For group event cancellations, up to 30 days in advanced, you will be refunded 100% of your full payment minus a 3.5% administration fee.
  • For group event cancellations, up to 15 days prior, you will be refunded 50% of your full payment.
  • 14 days or less prior to your event, refunds will not be issued.
  • For facilitated learning event cancellations, up to 30 days in advanced, you will be refunded 100% of your full payment minus a 3.5% administration fee.
  • For facilitated learning event cancellations, up to 15 days prior, you will be refunded 50% of your full payment.
  • 14 days or less prior to your event, refunds will not be issued.
  • For field trips and corporate events that are cancelled up to 30 days in advance, you will be refunded 100% of the full payment, minus a 3.5% administration fee.
  • For field trips and corporate events cancellations up to 21 days prior, you will be refunded 50% of your full payment.
  • 21 days or less prior to your event, refunds will not be issued.
  • Rescheduling 15 days prior your event will require 50% of your full payment.
  • Cancellations after 14 days will not be refunded
  • Club membership fees are non-refundable, but can be transferred one-time only (at no cost) to another suitable participant. You must contact Brick Labs directly to transfer the membership to the new participant.
  • No shows, will not be refunded, nor transferred.
  • Any misrepresentation of details about your event will result in a fully non-refundable cancellation.

Insurance Policy:

  • Customers who chose our event insurance policy (for $10.00) will be able to receive a 95% refund of their full payment.
  • This policy is only applicable and valid when the event insurance option is selected at the time of your booking.
  • With this policy, there are no time restrictions for cancellations.