Cancellation by Client (Individual Programs)
A client who chooses to cancel their booking or “no-show” will not be refunded any fees paid for STEAM programs, camps, or other individual programs. Clients may receive a credit with 4 weeks notice. If, at Brick Labs Inc.’s sole discretion, a refund is issued, it will be for the balance of unused fees, less an administration fee of 5% of the total original fees paid.
Cancellation for Group Events (Parties, Field Trips, Facilitated Workshops)
- Cancellations and/or no-shows: Fees paid will not be refunded. Clients have the option of purchasing event insurance at time of initial purchase. Event insurance is $20 plus hst and entitles the customer to a 95% refund of fees paid for cancellation of their event, up to, but not including the day of the event.
- Postponements: Events may be postponed, provided 15 days notice is provided in writing.
- An admin fee of 10% may be charged.
- Less than 15 days notice is considered a cancellation.
- Any misrepresentation of details about your event will result in a fully non-refundable cancellation.
No Shows and Inappropriate Behaviour
Customers who fail to provide notice of cancellation (“no show”) shall forfeit any fees paid.
Customers/children who repeatedly demonstrate inappropriate behaviour, and/or fail to change behaviour after having been cautioned by the Brick Labs staff will forfeit fees and not be allowed to return to the facility. Inappropriate behaviour includes but is not limited to: physical, verbal or sexual harassment of staff or customers; not following safety rules or regulations; continued disregard of direction; intentional destruction or damage to property; theft; profane or sexual language.