Brick Labs offers a comprehensive policy for refunds, rescheduling, and cancellation. Please refer to the list below for the policy regarding your specific purchase type. Policies vary by service and/or appointment type. In addition, Brick Labs reserves the right to cancel, without refund, an appointment or service where a client or child continues to behave in an inappropriate or unsafe manner.
AFTER-CARE – After-care fees are an annual charge billed monthly on the first of the month. There are no refunds or credits for any unused appointment days. Registration is an annual fee paid monthly from September to June or prorated from the month a member enrols. If a person wishes to cancel their program, they must provide written notice at least 5 days before the next payment to ensure fees are not charged for the following month.
BIRTHDAYS/PARTIES – Client has the option of purchasing party insurance at the time of booking. With insurance, clients can reschedule their event with no additional fees or receive a 95% refund of party fees paid up to 12 hours before the start of their event. If party insurance is not purchased, clients may request (up to 30 days before the scheduled party date) a reschedule of their event without an additional fee. There is no rescheduling less than 30 days prior to an event. A refund of party fees paid less 10% administration fee will be provided up to 30 days before the event date. There are no refunds provided less than 30 days before an event.
COUPONS – Coupons are only valid as detailed on the coupon and may not be used after the expiry date listed. Coupons have no cash value and discounted amount shall not be refunded or credited to a client. Only actual fees paid shall be considered for a refund or credit when determining such refund or credit.
DROP-INS – Drop-in appointments may be rescheduled at any time before the appointment start time. After the start time, appointments will be considered used. Drop-ins are non-refundable. A 90% credit will be provided should a client wish to cancel their appointment for booking a future session.
EXTRA-CURRICULARS – Extra-curricular classes can be rescheduled at anytime if the client provides notice, written or verbal, before the start time of the class. Without notice, the appointment will be considered a no-show and the class will be forfeited. Clients are free to pause extra-curricular classes with written notice to Brick Labs. If a client chooses to cancel their program, a gift card will be issued prorated to the value of classes remaining, able to be used for services at Brick Labs. Classes may be transferred to another person at client request.
FIELD TRIPS/WORKSHOPS – Field trips and workshops may be rescheduled with at least 7 days notice in writing at no charge. There are no refunds or credits for no-shows for a field trip or workshop event.
GIFT CARDS – Gift Cards are non-refundable. Gift cards can only be used for the service type that is listed with the gift card. Gift card values do not expire.
PRODUCTS – A product may be returned for refund or credit provided it is unused and in its original, unopened packaging. There is a 10% restocking fee that will be deducted from the refund or credit being provided.
SINGLE DAY CAMP PUCHASES – There are no refunds provided for missed single day camp purchases. A credit will be issued in the form of a gift card for 90% of the camp fees paid if the client provides written notice prior to the start time of the camp. No-shows shall not be credited.
TEAM SUBSCRITPIONS – Memberships are based on an annual fee paid monthly from September to June, or prorated from the time a member joins a team. Monthly payments are collected at the start of each month. If a person wishes to cancel their team membership they must provide written notice at least 5 days before the end of the month to ensure fees are not charged for the following month.
VIB CLUBS – VIB Clubs registration fees are non-refundable once the program has reached minimum numbers, or once the program has been confirmed to run at a school. There are no credits or refunds for missed club days. Refunds are subject to a 10% administration fee. In the event that a VIB Club does not reach the minimum number needed to run the Club, a full refund will be provided.
WEEKLY CAMP PURCHASES – There are no refunds or credits for missed camp days on a weekly camp purchase. Rescheduling of an entire camp week may be accommodated where space and availability allows. A refund less 10% administration fees will be provided if a cancellation request is received in writing at least 30 days before the first day of camp week. For a cancellation request received less than 30 days in advance of the first day of camp, a 50% credit will be issued. The credit may be used for services at Brick Labs.
Inappropriate Behaviour
Customers/children who repeatedly demonstrate inappropriate behaviour, and/or fail to change behaviour after having been cautioned by the Brick Labs staff will forfeit fees and not be allowed to return to the facility. Inappropriate behaviour includes but is not limited to: physical, verbal or sexual harassment of staff or customers; not following safety rules or regulations; continued disregard of direction; intentional destruction or damage to property; theft; profane or sexual language.